April 10, 2020

Health plans are committed to doing our part during the COVID-19 pandemic. Carriers have proactively taken a number of steps to make access to care during the emergency easier for patients and providers.

Actions include:

  1. Waiving cost sharing for COVID-19 diagnosis/testingAetna/CVS, Anthem, Bright Health, Cigna, Colorado Access, Denver Health Medical Plan, Friday Health, Humana, Kaiser Permanente, Rocky Mountain Health Plans, UnitedHealthcare
  2. Waiving cost sharing for COVID- 19 treatmentAetna/CVS, Anthem, Cigna, Denver Health Medical Plan, Friday Health, Humana, Kaiser Permanente, Rocky Mountain Health Plans, UnitedHealthcare
  3. Waiving cost sharing for in-network telehealthAetna/CVS, Anthem, Bright Health, Friday Health, Humana, Rocky Mountain Health Plans, UnitedHealthcare
  4. Waiving out of pocket costs for all in-network primary care visits (both in-office and via telehealth) for any reasonAetna/CVS, Cigna, Humana
  5. Waiving cost sharing for in-patient admissions at all in-network facilities for treatment or complications related to COVID-19Aetna/CVS, Rocky Mountain Health Plans, UnitedHealthcare
  6. Waiving charges for home delivery of prescription medicationsAetna/CVS, Cigna, Colorado Access, Denver Health Medical Plan, UnitedHealthcare
  7. Waiving early refill limits on 30 day prescriptionsAetna/CVS, Anthem, Bright Health, Colorado Access, Denver Health Medical Plan, Friday Health, Humana, Rocky Mountain Health Plans, UnitedHealthcare
  8. Eliminating prior authorization for diagnostic services related to COVID-19 testingAetna/CVS, Anthem, Colorado Access, UnitedHealthcare
  9. Making non-emergency transportation available to membersBright Health
  10. Waiving prior authorizations for the transfer of non COVID-19 membersAnthem, Cigna, UnitedHealthcare
  11. Suspending prior authorization requirements to a post-acute care setting – Rocky Mountain Health Plans, UnitedHealthcare
  12. Providing financial and administrative relief to providersAetna/CVS, Humana, UnitedHealthcare
  13. Suspending policies for prior authorization and referral requirements related to COVID -19Aetna/CVS, Humana, UnitedHealthcare
  14. Providing behavioral health services by video, phone and live chatAetna/CVS, Colorado Access, Denver Health Medical Plan, UnitedHealthcare
  15. Providing outreach to highest risk members – Aetna/CVS, Colorado Access, Denver Health Medical Plan, Rocky Mountain Health Plans, UnitedHealthcare
  16. Accelerating payments to providersFriday Health, Humana, UnitedHealthcare
  17. Supporting other health care partners with donationsAetna/CVS, Anthem, Colorado Access, Denver Health Medical Plan, Kaiser Permanente, Humana, UnitedHealthcare
  18. Created or expanded programs to support employees and members to deal with anxiety and stress due to the pandemicAetna/CVS, Anthem, Cigna, Kaiser Permanente
  19. Launched or expanded virtual dental care platforms – Anthem, Cigna, Humana
  20. Reimbursing dentists for personal protective equipmentCigna
  21. Created digital tools to help employers and employees in decision-making on COVID-19Anthem, Cigna, Kaiser Permanente, UnitedHealthCare
  22. Supporting research for COVID-19 treatmentCigna
  23. Providing financial assistance to membersAnthem, UnitedHealthCare, Cigna

Please check with your insurance provider for details. Actions may have limitations based on the type of coverage or plan.