April 10, 2020

Health plans are committed to doing our part during the COVID-19 pandemic. Carriers have proactively taken a number of steps to make access to care during the emergency easier for patients and providers.

Actions include:

  1. Waiving cost sharing for COVID-19 diagnosis/testingAetna/CVS, Anthem, Bright Health, Cigna, Colorado Access, Denver Health Medical Plan, Friday Health, Humana, Kaiser Permanente, Rocky Mountain Health Plans, UnitedHealthcare
  2. Waiving cost sharing for COVID- 19 treatmentAetna/CVS, Anthem, Cigna, Denver Health Medical Plan, Friday Health, Humana, Kaiser Permanente, Rocky Mountain Health Plans, UnitedHealthcare
  3. Waiving cost sharing for in-network telehealthAetna/CVS, Anthem, Bright Health, Friday Health, Humana, Rocky Mountain Health Plans, UnitedHealthcare
  4. Waiving cost sharing for in-patient admissions at all in-network facilities for treatment or complications related to COVID-19Aetna/CVS, Rocky Mountain Health Plans, UnitedHealthcare
  5. Waiving charges for home delivery of prescription medicationsAetna/CVS, Cigna, Colorado Access, Denver Health Medical Plan, UnitedHealthcare
  6. Waiving early refill limits on 30 day prescriptionsAetna/CVS, Anthem, Bright Health, Colorado Access, Denver Health Medical Plan, Friday Health, Humana, Rocky Mountain Health Plans, UnitedHealthcare
  7. Eliminating prior authorization for diagnostic services related to COVID-19 testingAetna/CVS, Anthem, Colorado Access, UnitedHealthcare
  8. Making non-emergency transportation available to membersBright Health
  9. Waiving prior authorizations for the transfer of non COVID-19 membersCigna, UnitedHealthcare
  10. Suspending prior authorization requirements to a post-acute care setting – Rocky Mountain Health Plans, UnitedHealthcare
  11. Providing financial and administrative relief to providersAetna/CVS, Humana, UnitedHealthcare
  12. Suspending policies for prior authorization and referral requirements related to COVID -19Aetna/CVS, Humana, UnitedHealthcare
  13. Providing behavioral health services by video, phone and live chatAetna/CVS, Colorado Access, Denver Health Medical Plan, UnitedHealthcare
  14. Providing outreach to highest risk members – Aetna/CVS, Colorado Access, Denver Health Medical Plan, Rocky Mountain Health Plans, UnitedHealthcare
  15. Accelerating payments to providersFriday Health, UnitedHealthcare
  16. Supporting other health care partners with donationsAnthem, Colorado Access, Denver Health Medical Plan, Kaiser Permanente, UnitedHealthcare

Please check with your insurance provider for details. Actions may have limitations based on the type of coverage or plan.